Based in Nashville, TN and reporting into the VP, Core Administration Services the Customer Success Associate will serve as the primary point of contact for our customers, managing inquiries and ensuring a seamless experience. Day to day, you will leverage Zendesk to respond to questions and collaborate cross-functionally to enhance our services. This is an exciting opportunity to join us as a founding Customer Success Associate in Nashville, and play a crucial role in shaping the future of our customer support team. If you are interested in joining a team committed to exceptional customer service and help us build effective processes from the ground up, we would love to hear from you!