Responsibilities

• You are the strategic and supportive partner for our clients from the time they sign their agreement with us, responding to inquiries via Zendesk in a timely and professional manner through the lifecycle of their account.
• You draft, update, and maintain Knowledge Base articles to ensure customers have access to accurate information.
• You analyze customer data to improve the customer experience.
• You partner cross-functionally with Product, Sales, and Core Administration services to gather information and assistance on behalf of the customer as well as Product and Technology to prioritize and advocate for new features that enhance our self-service model.

Requirements

Any previous experience in music administration or music publishing is a plus, but most importantly you are a proactive, adaptable team player with an entrepreneurial spirit who thrives in a dynamic environment.

• You ideally have 1-3 years of experience in a Customer Success position or in a similar role focused on Customer Support.
• You have strong organizational and prioritization skills with the ability to remain calm under pressure and complete tasks efficiently.
• You are a collaborative team player who is adaptable and confident in a fast-paced, evolving environment.
• You have a high level of integrity and trustworthiness, with the ability to handle confidential information sensitively.