Based in Nashville, TN and reporting into the VP, Core Administration Services the Customer Success Associate will serve as the primary point of contact for our customers, managing inquiries and ensuring a seamless experience. Day to day, you will leverage Zendesk to respond to questions and collaborate cross-functionally to enhance our services. This is an exciting opportunity to join us as a founding Customer Success Associate in Nashville, and play a crucial role in shaping the future of our customer support team. If you are interested in joining a team committed to exceptional customer service and help us build effective processes from the ground up, we would love to hear from you!

Kobalt continues to grow 3x faster than the market and, as such, continuously focuses on scaling out its systems, products and services to cope with the increasing demand. One of the key opportunities for Kobalt is to address the masses of songwriters who are reasonably early in their careers and, as such, struggle to get representation from strong publishers. As most publishers depend on primarily manual processes, the service cost usually outweighs the revenue potential that those songwriters would generate. Through technology, Kobalt aims to reduce the cost of service for each individual songwriter, making it viable to support large numbers of songwriters at a marginal cost. ##### Who is the Catalogue Management & Data Quality Team? The Catalogue Management & Data Quality team is focused on building and maintaining a scalable, automated and performant set of catalogue management tools for both Kobalt and amra. This includes tools for some core entities like songwriters, publishers, collecting societies, etc. Our primary goal is that business users have a suite of best in class tools to administer our catalogue and serve other teams across the organisation that require information about them. We sit at the very core of Kobalts domain and interact with almost every other team in the organisation. ##### Tech Stack - Backend: Java, Spring Boot, Kafka (Streams), Kubernetes, SQL - Cloud & DevOps: AWS, Terraform, CircleCI, GitHub, Docker, Datadog, Gradle - Databases: Postgres, Oracle, DynamoDB

Joining the synchronisation team in Sydney, reporting to the Head of Creative Services ANZ, the Senior Manager, Synchronisation will be responsible for creative pitching and clearance of rights for the Kobalt Music Publishing catalogue in Australia and New Zealand. The successful candidate will be a target driven, proactive team member with established creative licensing relationships across television and film.

We are seeking a Coordinator to join our Writer & Publisher Relations team in Los Angeles. Kobalt’s Writer and Publisher Relations team manages publisher and writer client accounts by serving as the administrative point of contact for any related queries. This new Coordinator role will assist in handling a wide range of administrative tasks relating to the management of Kobalt’s sample licensing workflow for its clients. This role will suit a detail-oriented, confident and flexible team player with strong communications skills, who is comfortable communicating with senior colleagues and external clients.

We are hiring a Manager, Corporate Finance in New York to support all of Kobalt’s business units. This FP&A position will be part of the global Corporate Finance team and report to the Director, Corporate Finance. You will play a key part in forecasting and analysing financial performance with a focus on cash management and costs - owning and developing forecasting models and working with various business partners to provide budgeting, and insights into historic costs. This role will also involve supporting the month-end process to ensure accurate financial results and ad hoc analysis for senior management.

Joining the growing Royalties team in the United States, the Royalties Manager will manage workflows within a team to assist the Senior Manager of Royalties to ensure publishing royalty revenue collected from US based income sources can be delivered to our clients in an accurate and timely manner by digesting incoming deal terms, translating reporting requirements, executing operational tasks and regularly running a suite of reporting and analysis for the team to execute the reconciliation of receipts to data ensure the efficient and accurate processing of all royalty data received. You will need the ability to remain optimistic and persistent when working to document, revise, track and develop existing processes that enable the team to ingest, allocate and generate royalty payments from incoming royalty data reconciled against Kobalt’s database for accurate royalty flow to clients. To effectively support the Senior Manager of Royalties, high levels of confidence in decision making will be required when faced with new process requests and amending existing procedures to keep Kobalt process up to date with changes to incoming reports and industry standards. You will often be required to liaise with key stakeholders within the Royalties department, wider operational department (such as our Global Digital Operations team and Copyright department) tech and client relations teams. This will require excellent communication skills as well as a detail-driven mind-set to translate requirements into concise proposals of action. You will need to be comfortable with working within, building and improving a structured set of processes and leading colleagues responsible for repetitive and data heavy tasks while remaining positive and determined to complete all assignments accurately and efficiently.

The General Manager (GM) of Kobalt Music Scandinavia is a pivotal leadership role responsible for driving the growth and success of Kobalt's music services business across the Scandinavian region (Sweden, Norway, Denmark, Finland, and Iceland). The GM will lead a dynamic team to sign, develop, and service a diverse roster of songwriters, artists, and music publishers, while ensuring Kobalt's position as a leading innovator in the music industry.

The Data Platform and Analytics team manages Kobalt Music’s data platform infrastructure as well as pipelines and services providing data extracts and analytics. These include ingesting and transforming disparate datasets, like artist metrics from streaming services, social networks, etc., played songs and related metadata, past royalties to create forecasts and so on; supporting multiple business units with data products and self-serve tooling. To improve our data products, we have started to work on a new self-serving data mesh with the aim of empowering data analysts with data discovery and quality control. Ultimately DPA offers a diverse range of opportunities to make a positive tangible benefit to the business and our clients. We are looking for a Tech Lead Data Platform Engineer to implement our new strategy for a Data Platform, focusing on shared infrastructure that will enable all teams to create, discover and consume data products easily. The role offers the opportunity to work on disparate aspects of the infrastructure: from access control and monitoring to cost allocation, from providing tools for data cataloguing and quality to templates and tools to speed up adoption and migration to the new platform for Data Engineers, Analysts and BI users. This is an exciting opportunity to work in the heart of music publishing, empowering innovation, enhancing business efficiency and catalysing revenue generation opportunities through the strategic use of data, AI, scalable tooling and self-service analytics. ##### Tech Stack - AWS: Athena, Glue, Step Functions, Lambda, RDS, S3, DMS, EMR, SageMaker - Terraform, CircleCI, Kubernetes, Docker - Spark, DBT, Jupyter Notebook - Python, Java, Scala, SQL ##### Recent Projects - Engaging with stakeholder to ideate and building out Kobalt’s Data Platform and Data Mesh - Large scale entity resolution service, attributing user consumption to our catalogue to maximise claims - Forecasting to estimate royalties across our catalogue - Detecting and tracking the performance of up and coming singer/songwriters

Kobalt’s founding vision is to make the music industry fairer and more rewarding for our creators. As a Senior Data Scientist at Kobalt, you’ll share this vision, working with stakeholders and engineers across the business to build production-grade ML solutions to ensure that our creators are fairly compensated. With access to vast quantities of data from music streaming platforms from across the world, you’ll work with other Data Scientists and engineers to solve problems within the music industry. Key use cases include our entity linkage service to optimise royalty collection, data-driven talent scouting, music revenue forecasting and anomaly detection. Founded in 2000 by Swedish entrepreneur Willard Ahdritz, the startup built a platform to maximize efficiency, accuracy, and transparency across the billions of micro-payments collected in today’s highly complex digital world. As the traditional music companies fought technology and contracted, Kobalt embraced it and grew, building an infrastructure and world-class creative team purposely designed to usher in the streaming era, along with a more fair, rewarding music business for creators. Our technology enables them to access royalty payments 4x faster while also maximising the royalty collection amounts. With over 400 employees in 12 offices around the world, Kobalt today represents over 31,000 artists and songwriters, 700,000 songs and 600 publishing companies. Kobalt is proud to work with artists, songwriters, and companies like Childish Gambino, Max Martin, Paul McCartney and MPL Communications, Disney Music Group, and many more.

You will play a critical role in analysing and responding to client audits. In this growing team you will gather data for fieldwork, and use your analytical skills to effectively support data-driven rebuttals to client audits. You will develop processes to allow Kobalt to respond to audit enquiries at a faster cadence, ensuring our clients are paid correctly. To be successful in this role, you will need a high level of organisational and prioritisation skills, as well as a proven ability to quickly adapt to new exciting challenges. You will turn complex royalty questions into clearly scoped analytical projects. You will be comfortable making sense out of very large datasets, and communicating complex concepts in a digestible format. In your day-to-day, you will take ownership of all analytics requests focused on client audits, communicate with auditors on various matters including commencement materials, fieldwork documents request, and audit reports.